Double Diamond

I use the Double Diamond design process and whether a project takes 5 days, weeks or months that understanding the problem and going through divergent and convergent activities is key.

• Discover. The first diamond helps people understand, rather than simply assume, what the problem is. It involves speaking to and spending time with people who are affected by the issues.

• Define. The insight gathered from the discovery phase can help you to define the challenge in a different way.

• Develop. The second diamond encourages people to give different answers to the clearly defined problem, seeking inspiration from elsewhere and co-designing with a range of different people.

• Deliver. Delivery involves testing out different solutions at small-scale, rejecting those that will not work and improving the ones that will.